In any business where the two companies decide to work more closely together, the overall success will largely depend on the trust and reliability between them. Enterprise data protection should never be underestimated. But let's make a clear distinction between necessary and redundant. Secrecy about costs and opportunities protects our competitive advantage...or does it?
Rate transparency
On average, it takes 4 to 7 business days to negotiate and complete a reservation. This includes time spent sending back and forth emails and phone calls to reconfirm costs and possible discounts between direct customers and overseas quoting agents. With TJ chinafreight, freight forwarders can get the lowest NET NET rates directly online and negotiate with end customers without further delays and share in possible after-sales profits.
Transparency of methods and know-how
Complete and instant information on carriers, transit times and available routes to evaluate options for better decision-making, as well as clear instructions on customs requirements and related regulations, all of which create confidence in professionally managed shipments.
Transparency of Shipping Status
Instant access to timely updates on cargo status is a thorny topic in our industry. Repeating follow-up calls and reminder emails for long-awaited information is a daily routine for too many of us. Now, with our Track & Trace tool, you can get complete information on the status of the latest shipments online directly on your personal dashboard. You can also take advantage of our automatic notifications and receive proactive updates.
Transparency of business opportunities
Leads account for a large portion of customer growth, especially when they are fresh and supported with full details and direct contact information. Instead of dropping an inquiry that interests you, share it with your partner. Let them grow with you and bring more opportunities to everyone involved.
Far beyond the competition, agents can complement each other through service and opportunity. Thanks to TJ chinafreight's innovative online platform, we can now track inquiries and rate searches of all global web users and share these detailed opportunities with our overseas partner agents. Read our post on how agents can benefit from using TJ chinafreight.
Transparency in practice
Strategic thinking and long-term cooperation between freight forwarders assume mutual trust and reliability, as well as a certain degree of transparency. We now operate in a more integrated and fast-paced world, where timely access to complete information is critical for better decision-making and therefore increased productivity.
Working with Holistic Transparency will optimize shipping operations and save time for both parties:
- Focus on further development and greater results
- Get better solutions for mutual customers in the fastest and most efficient way
- Maintain customer satisfaction, enhance corporate image, and win new customers
- Global expansion of business scope and achievements
As a practical example, a recent study by Harvard Business School outlines the concept of transparency in restaurant settings, where kitchen staff and customers are effectively separated by clear glass, so both parties can see food being prepared and consumed. Results showed an unexpected 17% increase in customer satisfaction and a 13% increase in service speed when customers and employees could see each other. This is just one of many fascinating powers of transparency in practice.
